Support

Your report opens on screen as soon as the payment goes through, so it is there straight away. We also email a link to the address used at checkout, so you can come back to it later.

If that email is not there within a few minutes, check your spam folder and any filters on the address. Still missing? Write to us below with the address you paid with and we will resend it.

Send us the email address used at checkout and we will resend the link. We intend to keep each online report accessible for at least 90 days after purchase.

Online reports may expire after that 90-day period. The PDF you downloaded is yours to keep, with no time limit.

If your link stopped working inside the first 90 days, tell us and we will restore or re-deliver it.

Tell us the report reference and what should have been entered. The reference is the code at the top of your report, next to the date.

If a report you paid for could not be generated or never arrived, we refund it. Otherwise, because the full analysis is delivered immediately on purchase, sales are final. The terms of service set this out in full.

The email we send when you pay carries a link to your receipt, next to the link to your report. If you cannot find that email, check your spam folder, then write to us below with the address you paid with.

Commutro analyzes public transit in 14 US metro areas: New York, Los Angeles, Philadelphia, the San Francisco Bay Area, Boston, Washington, Chicago, Seattle, Portland, Miami, Atlanta, Minneapolis, Pittsburgh, and Cleveland. Driving analysis is available nationwide.

For offices outside these metro areas, reports include driving analysis only. If you are not sure how your area is covered, ask before you buy.

No one, including us. Addresses are reduced to ZIP codes on the spot and are never stored. What our systems hold is a headcount per ZIP code, with no names attached. The privacy policy has the full picture.